Patient Rights & Responsibilities

CRMC-West 214 E. 23 St. Cheyenne, WY 82001
CRMC-East 2600 E. 18 St. Cheyenne, WY 82001
Health & Fitness 1620 E. Pershing, Cheyenne, WY 82001

(307) 634-CARE

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Patient Rights

Patient Rights & Responsibilities:

At Cheyenne Regional Medical Center, we are committed to providing quality health care and patient satisfaction. If you have questions or need assistance with a concern regarding your care, please contact our patient representatives at (307) 633-7768 or (307) 633-7779. The patient representatives are available Monday-Thursday, 7 a.m.-6 p.m. and 7 a.m.-4 p.m. on Friday. If your concerns or questions are of an urgent nature, a house supervisor is on duty 24 hours a day, seven days a week and available through the hospital operator by dialing “0.” Cheyenne Regional Medical Center is a publicly-owned, voluntary, not-for-profit corporation organized under the laws of the State of Wyoming and the auspices of Laramie County to provide high-quality health care to patients.

Cheyenne Regional Medical Center recognizes and respects the rights of each patient and is dedicated to helping patients understand and exercise their rights and responsibilities. They are as follows:

Patient Rights:

You, the patient, have the right to considerate and respectful care.
You, the patient, have the right to receive care that supports your personal dignity, comfort and worth and respects your cultural, psychosocial, religious, spiritual, and personal values, beliefs and preferences.
You, the patient, have the right to receive care in a safe setting.
You, the patient, have the right to have a family member or representative of your preference, as well as your own personal doctor, notified promptly of your admission to the hospital.
You, the patient, have the right to initiate, continue or change your relationship with attending and treating doctors.
You, the patient, have the right to know the condition of your health, including your diagnosis, possible treatments and likely results, risks associated with your recuperation and to talk about this with your doctor or other practitioner. This information will be explained in a way you can understand, so you or a surrogate decision maker (as defined by law) can make informed choices about agreeing to or refusing treatment.
You, the patient, except in urgent or emergent situations when you may lack decision-making capacity, may discuss and request information about any procedures and/or treatments related to your care, their risks and any medically-reasonable alternatives and their risks and benefits.
You, the patient, have the right to know the name of the doctor or other practitioner primarily responsible for your care and services and the name of the doctor or other practitioner who will provide your care, treatment and services in a timely manner.
You, the patient, have the right to be free of all forms of abuse or harassment.
You, the patient, also have the right to be free from seclusion and restraints, of any form, imposed as a means of coercion, discipline, convenience or retaliation by staff.
You, the patient, have the right to make decisions about the plans of care prior to and during the course of treatment and to refuse a recommended treatment or plan of care to the extent permitted by law and hospital policy. In case of such refusal, you have the right to be informed of the medical consequences of such action, and you are entitled to other appropriate care and services that the hospital provides or the right to transfer to another hospital. The hospital will notify you of any policy that might affect your choice.
You, the patient, also have the right to know the immediate and long-term financial implications of treatment choices, insofar as they’re known.
You, the patient, have the right to make health care decisions in advance. These “Advance Directives,” such as a living will, health care proxy or a durable power of attorney for health care, are legal documents that tell your doctor and loved ones what kind of health care you would want or name a person of your choice to make health care decisions for you if you can’t do it yourself. You have the right to review and revise your “Advance Directive.” You have the right to expect that the hospital will honor the intent of your directive to the extent permitted by law and hospital policy. If you don’t have an “Advance Directive,” we will give you information on how to make one, if you want it. You also have the right to be told in a timely manner if hospital policy keeps us from being able to honor your “Advance Directive.”
The kind of care you receive will not depend on whether or not you have an “Advance Directive.”
In the absence of an “Advance Directive” or court order naming a surrogate decision-maker, or if the designee is not reasonably available, the Wyoming Health Care Decisions Act suggests that any member of the following classes of the patient’s family who is reasonably available, in descending order of priority, may act as surrogate: (i) The spouse, unless legally separated; (ii) an adult child; (iii) a parent; (iv) a grandparent; (v) an adult brother or sister; (vi) an adult grandchild. If none of the individuals eligible to act as surrogate decision-maker are reasonably available, an adult who has exhibited special care and concern for the patient, who is familiar with the patient’s personal values and who is reasonably available may act as surrogate decision-maker.
You, the patient, under Wyoming state law, have the right to make informed medical choices and to maintain a copy of an advance directive within your medical record.
You, the patient, have the right to personal privacy and the right to every consideration of privacy concerning your own medical care program. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. Those not directly involved in your care must have your permission to be present.
You, the patient, have the right to expect that all communications and records pertaining to your care will be treated as confidential by the hospital, except in cases such as suspected abuse and public-health hazards, when reporting is permitted or required by law.
You, the patient, have the right to expect that the hospital will emphasize the confidentiality of your health information when it releases it to any other parties entitled to review information in those records.
You, the patient, have the right to review the records pertaining to your medical care and to have the information explained or interpreted as necessary, except when restricted by law.
You, the patient, have the right to the confidentiality of your clinical records, as well as the right to access the information contained in your clinical records within a reasonable time-frame. The hospital must not frustrate the legitimate efforts of individuals to gain access to their own medical records and must actively seek to meet these requests as quickly as its record keeping system permits.
You, the patient, have the right to expect that, within its capacity and policies, Cheyenne Regional Medical Center will make a reasonable response to the request of a patient for appropriate medical care and services. The hospital will provide evaluation, service and/or referral as indicated by the urgency of your case.
When medically appropriate and legally permissible, or when you have so requested, you may be transferred to another facility. The institution to which you are to be transferred must first have accepted you for transfer. You, the patient, must also have the benefit of complete information and explanation concerning the need for, risks, benefits and alternatives to such a transfer.
You, the patient, have the right to ask and be informed of the existence of business relationships among the hospital, educational institutions, other health care providers or payers that may influence your treatment and care.
You, the patient, have the right to participate in ethical questions which arise in the course of your care, including issues of conflict resolution, withholding resuscitative services and forgoing or withdrawal of life-sustaining treatment.
You, the patient, have the right to accept or refuse medical or surgical treatment including foregoing or withdrawing life-sustaining treatments or withholding resuscitative services. If you have conflicts or concerns about your care, you may contact the hospital’s Ethics Advisory Committee to help with resolve them.
You, the patient, have the right to consent to or decline to participate in proposed research studies or human experimentation affecting care and treatment requiring direct patient involvement and to have those studies fully explained prior to consent. A patient who declines to participate in research or experimentation is entitled to the most effective care that the hospital can otherwise provide.
You, the patient, have the right to expect reasonable continuity of care when appropriate and to be informed by doctors and other caregivers of available and realistic patient-care options when hospital care is no longer appropriate.
You, the patient, have the right to be informed of hospital policies and practices which relate to patient care, treatment and responsibilities.
You, the patient, have the right to be informed of available resources for resolving disputes, grievances and conflicts, such as the Ethics Advisory Committee, patient representatives or other mechanisms available in the institution.
You, the patient, have the right to be informed of the hospital’s charges for services and available payment methods.
You, the patient, have the right to pain management.

Patient Responsibilities:

To know and follow the hospital rules and regulations as outlined in the patient handbook;
To provide accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters related to your health;
To talk with your doctor or other practitioner, nurse manager, charge nurse or other appropriate personnel if you do not understand your diagnosis, treatment or prognosis;
To follow the instructions related to your plan of care and accepting the consequences if you do not follow your plan of care;
To notify your doctor or other practitioner if you have implemented a change in your advance directive;
To let the nurse manager, charge nurse and your loved ones know if you feel you are receiving too many visitors;
To respect the privacy of other patients;
To accept your financial obligations associated with your care;
To advise your nurse manager, charge nurse, doctor or other practitioner or the patient representative of any dissatisfaction you may have in regard to your care at Cheyenne Regional Medical Center; and
To be considerate of the rights of other patients and hospital personnel, to assist in the control of noise, the number of visitors you receive and to observe Cheyenne Regional Medical Center’s non-smoking policy.

Disclaimer - CRMC's core values are to provide quality patient care and outstanding patient satisfaction to all our patients. Part of providing quality patient care and outstanding patient satisfaction is respecting your privacy rights and maintaining the confidentiality of your medical records. For more information on patient privacy please read our patient privacy policy. CRMC will not use or disclose your health information for any purpose not described in this Notice without your written authorization.

Health information provided on Cheyenne Regional Medical Center's web page is intended as a guideline and not as a specific medical protocol. Every actual medical situation - emergency or non-emergency - is unique to each individual, and requires the clinical judgment of a qualified physician. For more information, or clarification, we recommend that individuals contact their personal physician.

Our Web site may include information and other material prepared by other sources. We also link to other Internet sites and resources. This information and links are provided as a courtesy. We are not responsible for the availability, updating, and accuracy of any information provided on these outside sites or for the privacy or security of these outside sites.

The information on this Web site is general in nature and is not intended as a substitute for consultation with a doctor and a particular treatment plan. The material provided is not intended to create, and the receipt of it does not constitute, a doctor-patient relationship. Should you have any health-care-related question, you should contact a doctor and arrange a consultation. Any e-mail generated from this Web site may not be secure and is not intended to create, and the receipt of it does not constitute, a doctor-patient relationship. E-mail communication is not intended as a substitute for consultation with a doctor.

Our Core Values
Quality Patient Care and
Outstanding Patient Satisfaction