CRMC-West 214 E. 23 St. Cheyenne, WY 82001
CRMC-East 2600 E. 18 St. Cheyenne, WY 82001
Health & Fitness 1620 E. Pershing, Cheyenne, WY 82001

(307) 634-CARE

Admissions

Cheyenne Regional Medical Center’s Admissions/PBX Department is comprised of three areas: Admissions, Pre-Admissions and Switchboard.

Admissions
Admitting clerks obtain patients’ biographic and financial information to complete the admission process and obtain consent for treatment and financial-responsibility forms. The staff completes admissions for all areas of the hospital for every patient who receives services at CRMC—outpatients, inpatients, Emergency Room patients, etc. The clerks also do all patients’ bed transfers and obtain all patient bed assignments. The Admissions department also maintains admitting desks in the Radiology and Emergency departments.

Pre-Admissions
Pre-Admissions staff is responsible for obtaining biographical and financial information and verifying insurance coverage and benefits prior to the patient’s scheduled admission—inpatient and outpatient, and for Cardiopulmonary, Operating Room, and Radiology scheduled procedures.

Admissions prepares 60-80 charts a day for the next day’s patients and, then calls all those patients’ insurance companies for all major procedures like surgeries, CT scans or heart catheterizations. That way, insurance companies don’t penalize the patients for non-notification. They also verify insurance coverage for all in-patients who were admitted the previous day. And they work with doctors’ offices regarding patients’ insurance and call incoming patients for updates on their records.

Switchboard
Switchboard operators perform the following duties:
• Answer incoming calls and direct them to the proper extension,
• Do pages as necessary,
• Monitor all emergency alarms and the emergency phone line,
• Monitor the physicians’ incoming-call priority phone line,
• Take messages for physicians,
• Perform cashier duties when the Cashier’s Office is not open,
• Communicate via radio with Engineering, Security and Housekeeping staff.
• Answer questions, give directions, etc.

Many of the veteran staff members are able to fill all the various positions in the department. They have to be flexible enough to help out in Admissions and the other areas when they become very busy. They need to be able to do one thing, switch to another and back again—to be versatile and mentally flexible.

Requests from Admissions/Pre-Admissions for incoming patients:

• You need to bring your insurance information—usually your insurance card is sufficient.
• Social Security numbers are needed for everyone, including children.
• For billing, the responsible party’s Social Security number is necessary and must be listed in the computer systems.
• Leave your valuables at home. If you forget, send them home with a loved one.

If you are being admitted to the hospital, please remember:

DO:

• Bring your insurance card.
• Bring claim forms and/or hospitalization insurance identification card.
• Bring living will or durable power of attorney for health care.
• Bring personal items, such as a robe, night clothing, slippers and toiletries.
• Bring a list of medications and herb supplements, with dosage instructions.
• Make arrangements for care of eyeglasses and dentures.

DO NOT:

• Bring jewelry, watches, credit cards, money or other valuables.
• Bring medication without discussing it with your physician.
• Bring plug-in electrical appliances (like electric shaver, curling irons, hair dryers, etc.)Only cordless electric shavers are permitted for personal use.

Your identification band has been placed on your wrist for your protection. Please wear it at all times.

Disclaimer - CRMC's core values are to provide quality patient care and outstanding patient satisfaction to all our patients. Part of providing quality patient care and outstanding patient satisfaction is respecting your privacy rights and maintaining the confidentiality of your medical records. For more information on patient privacy please read our patient privacy policy. CRMC will not use or disclose your health information for any purpose not described in this Notice without your written authorization.

Health information provided on Cheyenne Regional Medical Center's web page is intended as a guideline and not as a specific medical protocol. Every actual medical situation - emergency or non-emergency - is unique to each individual, and requires the clinical judgment of a qualified physician. For more information, or clarification, we recommend that individuals contact their personal physician.

Our Web site may include information and other material prepared by other sources. We also link to other Internet sites and resources. This information and links are provided as a courtesy. We are not responsible for the availability, updating, and accuracy of any information provided on these outside sites or for the privacy or security of these outside sites.

The information on this Web site is general in nature and is not intended as a substitute for consultation with a doctor and a particular treatment plan. The material provided is not intended to create, and the receipt of it does not constitute, a doctor-patient relationship. Should you have any health-care-related question, you should contact a doctor and arrange a consultation. Any e-mail generated from this Web site may not be secure and is not intended to create, and the receipt of it does not constitute, a doctor-patient relationship. E-mail communication is not intended as a substitute for consultation with a doctor.